Ribbon Connect for Teams
Launch Kit
Pay per month, per-user pricing
Many organizations are just beginning their journey to Teams Calling, so they are not ready to invest in software, training and infrastructure. Ribbon Connect makes it cost-effective to start a pilot or migrate key sales staff or perhaps move one location to Teams. Ribbon Connect makes deployment frictionless. The solution is delivered on a per-user (per seat) basis. If an organization has 20 Teams Calling users and needs 20 seats, Ribbon Connect can easily accommodate. If it grows to 100 or 1,000 users, then simply add more seats of Ribbon Connect. Scale up to match increasing use or as business needs dictate. And Ribbon Connect scales down too, so it is easy to manage a seasonal workforce or a change in business direction.
Ribbon Connect for Teams
A Cloud-based Service that Does All the Heavy Lifting
More than 100 million users around the globe are using Teams for video conferencing, file sharing and chat. Ribbon Connect for Microsoft Teams Direct Routing makes it easy to take the next step, adding dial tone to Teams to make and receive business phone calls, turning Teams into the office phone system. Ribbon understands that IT staff have enough on their plate, so we designed Ribbon Connect with intuitive web-based menus that make it easy to add Teams Calling to user profiles. Ribbon Connect can automatically make configuration updates in Teams, set-up Session Border Controller services and even integrate with an existing IP-PBX or Cloud UC service.
Benefits
Direct Routing For Microsoft Teams
If you are deploying Microsoft Teams to enterprises today, you will need to connect them to the rest of the world eventually. Ribbon Offers several edge and software solutions that are Microsoft certified to help with this step.
Easily integrate Teams with your existing equipment and services
Most likely you will run into customers who have a variety of solutions across their network. Perhaps they have a Phone system or PBX at one location, while they have a teams solution in their new office or in order to enable their employees to work from home. Teams users love the convenience of a Teams client that brings together all their co-workers, contacts and collaboration. Road warriors love the power of a Teams mobile app that puts the same power in their hands. Yet, for many organizations the migration to Teams Calling is not simply a matter of flipping a switch. They have investments in an existing IP-PBX, they have multi-year contracts for their Cloud UC service and they often have existing business workflows that aren’t easily replicated.
With Ribbon Connect for Teams, organizations do not have to choose between productivity and consistency. Ribbon’s cloud-based service can integrate these two worlds together. Use Ribbon Connect to integrate every users work environment or select only the workforce members that have the most to benefit.
Ribbon Connect allows organizations to leave their existing PBX or Cloud UC solution in-place and maintain existing dial tone agreements. Organizations can integrate 1 user or 10,000 users to Teams. The user’s PBX phone and Teams client (desktop or mobile) will ring at the same time, even if they are part of a group on the PBX. Stay connected in the office, at home or on the road. Users can place outbound calls from either client, the far end will always see the office caller ID. And if a user is on the phone, it’s noted on both systems.
Tutorials
and Quick Reference Guides
Ribbon Connect Portal
The Ribbon Connect Portal includes functionality that allows the distributer to set up reseller/ partner accounts and to also set up customers on behalf of partners. Additionally, Distributors have admin access that enables them to set up user access and allocate services to each customer. Once Customers have been set up, Partners will leverage the portal to configure specific customer services. These services include SIP Trunks, Phone systems and/or IP Phones and Microsoft Teams users and services.
Getting Started
Before you begin the configuration process, you will want to gather some details about your customers services. Be sure to review the admin guide provided below in order to ensure a speedy and successful installation experience.
PBX Integration
Ribbon Connect is a service that bridges between your PBX service and Microsoft Teams on Office 365. The service is designed to connect to your PBX using the standard ‘SIP Registration’ method, the same way as a standard VOIP desk phone e.g. Polycom or Yealink. This standard approach means that virtually all PBX systems can work with Ribbon Connect. In practice, there may be changes required to your PBX or network to create a successful connection. The PBX Integration document sets out the process you can configure and validate your PBX connection so that Ribbon Connect can connect successfully.
Click to Dial Settings for Teams
Unified communications enables employees to take conference calls to the next level by providing a web-based collaboration platform that enables video, screen and application sharing as well as white-board capabilities.
Use our tutorial and download the quick reference guide on the right to get up to speed on the how to use IBM's intuitive collaboration app.
Advanced Call Handling
When integrating a PBX with Microsoft Teams, there are specific scenarios that will need to be adjusted to handle customer requirements for things such as caller-id, transferring, call forwarding and music on hold. The installer will need to customize these features to accommodate the customer's requirements. This guide will help in determining each call flow scenario and ensure an optimal customer experience when using this service.
Trouble-shooting
If you experience any issues during your configuration process, be sure to review the troubleshooting guide provided below.